Compliments and Complaints

We want to give you the best possible service and it is important to us that we understand our clients’ needs as best we can.

If you have any comments on our service that you would like to share with us, good or bad, please contact Barbara Woodbridge.  You will find full contact details on our Contact Us page.

If at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

If you would like to make a formal complaint, then you can read our full Complaints Procedure.  Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint:

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Website: www.legalombudsman.org.uk

Telephone: 0300 555 0333 between 9am to 5pm.

Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ